We groom humanely at Village Groom Room and will attempt to de-matt a coat if we feel that the animal will not suffer pain.

We have specialist equipment in the salon and this will be our first port of call before considering shaving the dogs’ coat. However we will abide by the Animal Welfare Act 2006 .

If owners fail to attend to their pets’ coat, then in the interests of the animal, we will shave off matted coats to prevent unnecessary suffering.

We will be more than happy to show you how to look after your dogs’ coat.

When a dog is presented to us in a severely matted condition, it is our policy to shave the whole coat using electric clippers with a close blade. To de-matt with a brush would cause the animal tremendous stress and discomfort, often leaving a very thinned and damaged coat.

Shaving the coat is quicker and kinder to the dog. Many dogs are traumatised by unnecessary hours of de- matting, putting them off grooming for life. We consider shaving an act of kindness.

There is an additional charge of £10 to clip a matted dog.

This cost is to help maintain and clean the equipment we use to help remove the coat. In no means do we financially gain from the removal of a neglected coat.